Nykaa – Makeup/Beauty Shopping Examine App

I updated the app, but it doesn’t let me login. I tried using otp - it says we cannot process this now, try again later. And I have been trying to login for more than 3 days now. I tried logging in with password, but the moment I type in my password the page goes blank and I’m unable to login!!

I’m really concerned that I was kept waited for so long by Anam Khan who left saying that I would be connected to further assistance which never happened forever without proper response on the issue. You guys really need to know the value of our time too!

Never using this app again. Very disappointed with their never delivering delayed shipping. I don’t recommend it to anyone.

Bad service they keep rescheduling my orders without my concern and I get the message that I have rescheduled my orders..bad experience

I’m using nkyaa since the day it was launched. I wasn’t available at home when the delivery person contacted, so i requested him to deliver the package at evening or the next day, but he refused to do so. The delivery person was soo rude and cancelled my order and when i contacted nykaa customer care they too said they can’t help me out and i should reorder. Don’t neglect the time customer invests in ordering. Bad experience so far, hope nykaa will work on it and not disappoint customers.

I have order a product and the product that i have received is different I cant find any support I think i have lost 1700 rs This is not the right app to order the product Sorry to say this would be my first and last order from u r app

Their coupon system is a joke. If the transaction is not approved for some reason they will just mark the coupon as used and you cant use it again. Its gone. I used a coupon to order few items and after the payment, their pge said that the payment was unsuccessful so and that i needed to pay COD for the order although the money got deducted from my bank. Since it was a gift, I cancelled the order and the amount for the order was refunded in nykaa wallet, not the coupon mind you. Talked to the customer service people and they said that the coupon cannot be used again. I didnt want to fight for 400rs so i went ahead and had another 5% coupon which i used this time and the payment failed again. I then tried the retry payment option and paid using my friend’s account. They had removed the coupon again since the payment didnt go through to which i was unaware of. I asked my friend i needed to make a payment of 300 and he called me saying it was for 490. This was really embarrassing. Uninstalling the sh !tty app after the delivery.

So this was my first and worst experience from Nykaa, the thing is I had placed my order on 28th of July and received on 2nd of August. I was amazed by the fast delivery but my happiness didn’t last long as the product which I received was the wrong one. Then I complained about it to the Nykaa help centre and asked for a replacement but they took it so lightly that I had to remind them about the matter again and again. Finally they took my product for replacement. I was happy until I received the wrong product for the second time😡😡😡 like seriously? What is wrong with Nykaa??? Is this your customer service???😡😡😡😡 really very disappointed

I don’t recommend Nyka to anybody. Very bad customer and delivery service. I ordered a product, every day it says, the product is out for delivery and after sometime they just write down the consignee is not available, its been happening everyday for the past 4 days. We were at home waiting for the product. Not trust worthy

This app only supports commercial products with high chemical ingredients and does support organic and good products.

Very bad appp

As a first time order I had some coupons to choose from which is valid for first purchase. If the payment goes wrong on the first one and if you retry it internally creates a new order while the user workflow is the same order being retried for payment. On orders page it only shows single order but when called the support they see 2 orders: first being pending payment and the 2nd as confirmed. And no coupon is applied. Unfortunately the support is pathetic and offers no help nor willing to correct it nor log a case. 1 star because of extremely poor customer support (Rinku) offered no help nor rectification , wrong workflow: incorrect system workflow hurts end users, and finally was told someone will call back and no call received. Nykaa should update the order workflow and provide better support.

I have been shopping with Nykaa for past 5 years and found very good products and its authenticity with every brand and the latest collaboration of Estée Lauder and Sabyasachi is so good for Indian skin tone. Love to shop always at Nykaa. Keep coming more international brands on Indian Platform. I said this is Indian Sephora.

Very bad experience with nykaa i ordered 2 items from nykaa to 6th of march the items shipped to near my destination but they didn’t delivered yet it took so long for just 2 items .

i love this app alot

Very late delivery and the packaging of the expensive product is very cheap. You can’t trust whether it original products or duplicate after receiving it in the delivery box.

I do love shopping with Nykaa because they provide authentic products however i was once deceived i shopped during “buy one get one free sales” and 1 product was delivered to me. Imagine the disappointment 👎🏽

It’s a good app but..wish you could place a order to come to United States! Please have this app comes to the USA!

Guys!! Though products are okay, their customer service is very very bad.. I had chat with 5-6 customer representatives… everyone follow the same template like “Trust me, your problem will be resolved”, “Consider your issue will be resolved in 48hrs” etc., they do this just for the sake of giving them a good feedback but problem never gets resolved.. I wouldn’t recommend for anyone..

I was supposed to receive my order by 12th July, I reached out and was told it was on priority basis. It is now 5th August, i received 4 out of my 23 undelivered items. Save your money and time, everyone, and shop somewhere else.

So I ordered products worth 3200 from Nykaa on the 11th of july and after shipment delay and a lot of inconvenience, they sent me a parachute coconut oil bottle worth may be 50 rupees. I have been contacting their customer care for almost more than 12 days now and they told me they would send a replacement. I waited and nothing happened. And today when I call them again, they tell me they have sent me all the right products when I have actually received none. Their wrong product is still lying with me which is a proof that no one came to collect the wrong product and deliver the right ones to me which were 6 in number.

Great app to purchase latest makeup products

I just love shopping at Nykaa and their app is also pretty efficient!

My order was never delivered nor my amount was refunded. Customer services response was always vague and irresponsible.

The app is glitch free and have good beauty collections with good offers.

There’s no problem with the products or it’s quality. That’s the reason I frequently order from Nykaa but my recent order I was really disappointed and dissatisfied with the delivery service it’s really really really slow and even after thay show estimated delivery 6-7 days thay took more then 12 days to deliver the products even after my request to the service member thay didn’t do any help.

The best app for girls

Easy navigation and great product recommendations

Just loved every product and the good and safe delivery.

I ordered a sports bra which didn’t fit me. I tried for days to put in a return request. It never showed my purchase. Yesterday, I punched it in and it said the return date was past. So, I can’t return something I can’t use. Even if I don’t get a refund, I would hope they’d give me an exchange. Not happy. I hate wasting things.

They alsaie if description doesn’t match they can allow return/refund. My product had different temperature settings as shown in product description, but they are not allowing the return now

The company is trying to equip the app with significant number of functionalities that cannot support. Couple it with clueless customer support and you get a crappy customer experience. I struggled for a couple hours to place an order.

Worst app ever!Don’t value customer money and just keeping looting us and don’t deliver in time and comeup with lame excuses

It’s really bad if delivery guy doesn't find your address they wouldn't deliver your item and take back to distributer and distributer accept it without taking any words from you. And costomer care guys just dont taking any word from you nd says we don't do anything.

Had six items in my order. Missed the most expensive item in the line items. Shows delivered. Very difficult to reach support as they have not made it easy to speak with them. The support and refund process was incredibly smooth once I figured out how to reach them via the app

Just downloaded this app on iOS, and it would only give me ‘scan text’ option to input login details; my account details were already saved but it wouldn’t accept; gave ‘account doesn’t exist’ error a million times. Need a lot of improvement. Placed my first order, hopefully nykaa won’t disappoint me with the service:)

Super duper impressed with Nykaa’s product range, quality, collection, prices and moreover the express deliveries that they provide.

Worst service and their return policy is even more worst, I have returned one item and it’s been 3months not recieved payment back and every time I chat with them just give me another week long waiting time. So be careful while shopping from here.

You will experience one of the following irritations. They either send expired products or products that are expiring in less than 6 months, or send products through a very cheap and unprofessional courier service such as Xpressbees, wherein the products don’t get delivered even in 20 days, with no clear update of where it is or when you will receive it.

Not good

Amazing App to binge whole day! My favorite beauty spot

I’ve always been a fan of nykaa since long time and they never disappointed me before but recently I ordered an eyeshadow which comes out broken so I returned it and I haven’t received the replacement product till now🙂 for which I’ve already paid 🙃I’m really sad.... and idk when will I receive it..... 🙂 I’ve been waiting for it since March Last week :)

Good

I think you should rectify on Working on requirements of your international Customers as you are missing out on the sales that we give internationally, Everytime your app has an issue and its always related to “we have currently stopped access from abroad countries” this doesnt sound appropriate as our customers rely on your app due to the quality and originality of an item. At times the app is accessible at times it acts up! A solution is needed.

Order is not visible even if the tracking link is available in the message kindly help me with my order

Fast delivery and variety of great products.

I really like the App. But have noticed that very often items are back in-stock, but I have not been notified that they are. Even tho I have clicked the “Notify me” button.

Bloody scammers ordering brand cosmetics and receiving fake items this so called Nykaa should be banned f scamming people

Last year i bought so many products from nyka ..n Trust me guys their products r really good n original..whenever i want to buy any makeup i order it on nykaa.go for it..